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 If you need advice when we are shut - PLEASE THINK BEFORE YOU GO TO A&E  

  Find health help over the holidays through innovative NHS web app 

East Surrey Clinical Commissioning Group is urging local patients to think before visiting their A&E department.

Residents are being reminded that they can use the innovative NHS web app, Health Help Now, to find the best place for treatment and advice when practices are closed. 

Dr Elango Vijaykumar, Chair of East Surrey Clinical Commissioning Group, said alternative health services were available locally and the free, easy to use web app could help people to know whether to go to A&E or not. 

“A&E departments are for serious life-threatening illnesses only and people should not use the ambulance service and A&E as an alternative to their GP if their GP surgery is closed.”, he said. 

“If your GP surgery is closed, A&E isn’t the only option as you can use the Health Help Now web app, call the 24/7 free NHS number 111 or visit the NHS Choices website to find the right service.” 

The Health Help Now web app is available at www.healthhelpnow-nhs.net and can be saved to any smartphone, tablet, laptop or computer for easy use. 

It lists a range of services including GP practices, minor injury units, dentists, optometrists and pharmacists, and shows whether they are open or closed and their location. It also includes support phone numbers for mental health concerns and contains information on common health conditions and web links to reliable resources. 

In just a few clicks, users of the app can check their symptoms, are guided to local services for treatment, and given real-time opening information. People can use GPS coordinates for their current location or a different location to find the most convenient service. 

Anyone without internet access is advised to dial NHS 111 for urgent healthcare advice 24 hours a day. 

Alternative NHS services available to East Surrey residents : 

  • Health Help Now – the web app is available at www.healthhelpnow-nhs.net and will quickly help you to find the best place for treatment and advice.

  • Self care – people suffering from minor ailments such as coughs and colds, grazes and hangovers should treat themselves at home or visit their local pharmacy

  • Pharmacies – your local pharmacist is qualified to offer advice on health issues and medication as well as treat headaches, an upset stomach and other common illnesses

  • NHS 111 – NHS 111 is a free phone service that is available 24 hours a day, 365 days a year. It offers a one-stop number for patients with urgent, but not life-threatening symptoms

  • Walk-in centre – with no appointment necessary your local walk-in centre is managed by doctors and nurses who are available to deal with minor illnesses and injuries, such as cuts, burns, sprains and suspected breaks. Details of local walk-in centres in Caterham, Crawley, Horsham, Croydon, Purley, East Grinstead and New Addington are available here.

  • GP out-of-hours service – if you need to see a doctor when your GP surgery is closed, call NHS 111 (dial 111).

    More information about the Health Help Now app is available here

 

Calls to and from the surgery are recorded for training and quality purposes.

 

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