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Patient Group: We are delighted to
announce that we now have a Patient Group which meets regularly four
times a year. The Group comprises patients from our patient list
who are able to give us feedback about the services we provide and ensure
that we understand any problems there may be. They are also able to help shape new
services we may be considering. It
is very valuable for us to have this feedback and we are very grateful to
patients for giving up their time to help us.
At the moment
membership of the Group is full, but if you would like to be considered
for membership in the future, please let the Managing Partner, Mrs S
O'Flynn, know.
Results of Patient Survey 2008/09
The practice scored
69% against a national mean of 61%.
In 27 areas measured,
we were above the national mean in 24 and below in 3.
The areas where we
need to make further improvements are: telephone access, waiting time to
see a practitioner and the helpfulness of reception staff.
Measured against last
year’s survey, we have improved in 25 areas, stayed the same in 1 and got
marginally worse in 1.
We have an action
plan in place to address the three areas of greatest concern and will be
discussing how to tackle these with our Patient Group shortly.
Thank you to everyone
who took time to fill in a survey.
We really do value your feedback.
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