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Welcome to The Moat House
Surgery
The Moat House is currently a four partner practice, working from purpose built, recently extended
premises and offering high quality family medicine. We are committed to
continuing the best possible patient care and embracing the challenges
and changes of the NHS plan and new GP contract. Our staff are
friendly, professional, supportive and highly valued as part of the
team delivering that care.
Founded in 1894, the Moat House Practice has been caring for the people
of Merstham for over a century. Our premises have been
modernised, enabling us to expand the range of health care services
that we offer. Our aim is to provide high quality medical care to the
whole family.
Meet the doctors
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Care Call:
East Surrey CareCall is a
free service that is designed to help you manage your health better.
CareCall works alongside your GP practice. So, as well as regular
contact with your GP, you get your own personal Health Coach who is a
specially trained Registered Nurse.
Health Coaches can:
• help you navigate local health services
• provide you with information about health issues and treatments so
that you can make informed choices
• help you take control of your health by giving you the support you
need to manage and cope with a long-term illness
• help you prepare for appointments with your GP and other clinicians,
so you get the maximum benefit
• give you support before and after clinics – to help you understand
more about your condition and your care plan
You can call a Health Coach between 7am-11pm Monday to Friday and
9am-1pm on Saturday.
Signing up for CareCall is easy. You can either pick up a form at your
GP practice or local Pharmacy, log on to www.mycarecall.net or look out
for the letter you’ll be receiving in the post soon for more details.
If, for any reason, you do not want to be eligible for this service,
you should let your practice know.
As part of the Primary Care Trust’s commitment to improving services
for local people, some non-identifiable patient data will be used to
help us better understand the population’s health needs. If you want to
find out more or do not want your data (this does not include any
personal details about you) to be used, please let your practice know.
Alternatively, please call freephone number 0800 028 4207 for further
information about CareCall
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Help to stop smoking:  |
| The East Surrey Stop Smoking Service number is
0845 222 0239. or contact our Nursing Team for help and advice. |
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Flu Vaccinations:
If you are over 65 or have a
chronic illness, (perhaps you have had a stroke or suffer from
diabetes, kidney or liver conditions, asthma or lung problems)
then ask at reception about flu vaccinations.
Patient Group:
We are
delighted to announce that we now have a Patient Group which
meets regularly four times a year. The Group comprises
patients from our List who are able to give us feedback about
our services and ensure that we understand any problems there
may be.
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Accessibility:
Accessibility to the surgery has been improved for people in
wheelchairs with the installation of an automatic door.
The Practice Leaflet: Now available in spoken form either as a download from this web site
or on a CDROM.
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| Induction Loop: An induction loop is now available
for those who are hard of hearing. Please see the receptionist for
further details.
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Saturday, late night and early morning appointments:
We are pleased to be able to
offer pre-booked routine appointments (not emergencies) for a
Saturday morning, Tuesday evening and early on a Wednesday
morning. For more details please see SURGERIES.
Comings and Goings
We are sorry to say that Dr
Christopher Hughes has retired from the practice. He has
been a GP at the Moat House for over 20 years and we are sure
you will join us in wishing him all the best for the future.
We are pleased to welcome Dr Illa
Bommayya to the GP team. |
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