HOW TO SEE YOUR DOCTOR OR NURSE

Pre-book an appointment up to 4 weeks in advance by ringing 01737 642207 Monday to Friday between 10am and 6.30pm, or use our online service (for GP appointments only).

Urgent on the day appointments can be booked from 8am to 6.30 pm the same day Or call into the surgery Monday to Friday between 8.00 am and 6.30pm. If you can’t keep an appointment, please let us know.

APPOINTMENTS

• Appointments are booked at 10 minute intervals.
• Doctors’ appointments can be booked up to four weeks in advance.
• For routine consultations, we will try to offer you an appointment within two working days.

For urgent medical requests, we will offer an appointment on the same day. If you wish to see a doctor of your choice, you may have to wait longer. The receptionist will make every effort to help.

• If you want to speak to a doctor or nurse on the telephone, please ring and let us know. They will normally ring you back at the end of their surgery.
• Appointments are for 10 minutes only and are for one problem only.
• Appointments for the Practice Nurses and Health Care Assistant are all pre-bookable. Please ring the surgery to make an appointment.

Home Visits

If possible please try to telephone before 10.30 am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Test Results

Please telephone after 11am to enquire about your test results as our staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.